Privacy and Cookie Policy

Privacy Policy

Praeparo are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information. Where this policy states “website” this should be read as either www.praeparo.com or our support site at www.praeparo-internet.co.uk.

(1) What information do we collect?

We may collect, store and use the following kinds of personal information:

(a) information about your computer and about your visits to this website (including your IP address, location, browser type and version, operating system, referral source, length of visit, page views, and your navigation through our website);

(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services (including your name, company name, EU VAT number, contact address, website address, email and phone number);

(c) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters (including name, website address, and contact email, phone number);

(d) any other information that you choose to send to us that will help us provide a service to you;

(2) Cookies

Our company website uses cookies and by using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

Cookies are small files that are stored on a user’s computer. They are designed to hold a modest amount of data specific to a particular client and website, and can be accessed either by the web server or the client computer. This allows the server to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the cookie and so is able to carry information from one visit to the website (or related site) to the next.

Session Cookies

We use “session” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website; and to hold temporary information, for example your current shopping basket and login details. These we deem strictly necessary to the working of the website. If these are disabled then functionality on the site will not work.

Session cookies will be deleted from your computer when you close your browser.

More information on session cookies and what they are used for at http://www.allaboutcookies.org/cookies/session-cookies-used-for.html

Persistent Cookies for Site Analytics and Performance

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers with the names __utma,__utmb,__utmc,__utmz. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy and details of how to reject or delete these cookies is available at: http://www.google.com/intl/en/privacypolicy.html.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of our websites and could result in unusual errors.

(3) Using your personal information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

(a) administer the website;

(b) improve your browsing experience by personalising the website;

(c) enable your use of the services available on the website;

(d) send to you goods purchased via the website;

(e) supply to you services purchased via the website;

(f) send statements and invoices to you, and collect payments from you;

(g) send you general (non-marketing) commercial communications;

(h) send you email notifications which you have specifically requested;

(i) send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by email or similar technology (you can inform us at any time if you no longer require marketing communications);

(j) provide third parties with statistical information about our users – but this information will not be used to identify any individual user;

(k) deal with pre-sales/support questions and complaints made by or about you relating to the website and or our goods and services;

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

All our website financial transactions are handled through our payment services provider, PayPal, and we don’t keep any payment card details on our servers. You can review the PayPal privacy policy at www.paypal.com. We will share information with PayPal only to the extent necessary for the purpose of processing payments you make via our website and dealing with complaints and queries relating to such payments.

(4) Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose your personal information:

(a) to the extent that we are required to do so by UK law;

(b) in connection with any legal proceedings or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

(5) International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

Information which you provide may be transferred to countries which do not have data protection laws equivalent to those in force in the European Economic Area.

In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

You expressly agree to such transfers of personal information.

(6) Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL (Secure Certificate) technology.

Data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and user details confidential. We will never verbally ask you for your password, it only needs to be disclosed when you log in to the website or service purchased. Passwords should be frequently changed via. your client area.

(7) Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

We may also notify you of changes to our privacy policy by email.

(8) Your rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to the payment of a fee (currently fixed at £10.00) and the supply of appropriate evidence of your identity and your current address.

We may withhold such personal information to the extent permitted by law.

You may instruct us not to process your personal information for marketing purposes by email at any time. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.

(9) Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

(10) Updating information

We provide a self-service client area where you can keep your personal information updated.

(11) Contact

If you have any questions about this privacy policy or our treatment of your personal information, please raise a ticket at https://www.praeparo-internet.co.uk/submitticket.php