RatePoint communication tools

Use every customer interaction as an opportunity to manage your reputation, drive repeat business and attract new customers.

With RatePoint, small businesses can easily accomplish their sales, marketing, and customer services objectives – while staying connected with customers to build consumer trust and improve retention and repeat business.

The RatePoint Web-based solution allows businesses to manage their online reputation by easily collecting, managing, and promoting consumer reviews and feedback directly on their Web site. Additionally, the robust suite of tools offers e-mail marketing and surveys – plus a Web-based management interface complete with reporting tools. Best of all, it comes in at a price point lower than most standalone email packages. 

RatePoint Overview
RatePoint’s packages include easy-to-use tools to help manage your customer feedback, email marketing and surveys.

Customer Feedback helps you attract new customers–over 77% of online shoppers turn to consumer reviews when making a purchasing decision. Research also shows that when customers are prompted for feedback they leave more of it and it is generally positive.

Dispute Resolution helps you manage your online reputation–by requiring a good faith effort to resolve disputes, businesses and consumers have resolved over 90% of their negative reviews through RatePoint.

Email Marketing keeps you in touch with your current customers. Use RatePoint’s easy-to-use templates to create newsletters, promotions, and more. Analyze your campaign data with e-mail reporting, tracking and graphing features – including open and click through rates.

RatePoint’s Dashboard provides you with up-to-date data on your RatePoint account including historical review data, review and dispute alerts and traffic statistics. Use the information to optimize and grow your business.

Survey tools help you to quickly create and send great looking customer satisfaction surveys. Find out how you are doing or how you can improve.

Prices
RatePoint has a selection of packages starting as low as £9.15/month and a FREE 30 day trial.